Terms and conditions

  1. Introduction

The legal services provided by the Lawyer which can be purchased by the Client through the Lawyer`s site are online legal consultations (audio and video) which are taking place live by distance electronic communication means (such as zoom, whatsapp, phone etc.) or legal consultations which consists of written answers provided by the Lawyers to the Client`s questions addressed on email.

In case you are interested in purchasing the online legal services provided by the Lawyer, in one of the methods described above, it is necessary to agree with the terms and conditions detailed below, in order to place an order.

The present section presents the terms and conditions which regulate the purchase made by the Client on the Lawyer`s website which consists of legal services conducted online, the method of carrying out the activity (online consultancy, legal opinion via email), the procedure of soliciting legal services (the order), the Lawyer`s option to refuse providing the solicited legal services, the order cancellation situations, the termination of legal assistance contract, the dispute resolution method, the governing law etc.

If you agree to the terms and conditions presented in this section, tick the box to continue the process of purchasing online legal services.

If you do not agree with the terms and conditions presented, you would not be able to continue the process of purchasing online legal services.

  1. The “Lawyer”

The online legal services will be provided by one or more lawyers, trainee or fully qualified, within OGLINDĂ&ASOCIAȚII – SCA, hereinafter referred to as the “Lawyer”. OGLINDĂ&ASOCIAȚII – SCA is a law firm established in 2015 under the Law no. 51/1995 regarding the exercise of the lawyer`s profession and it consists of specialists in private law, dispute resolution and comercial arbitration.

Headquarters: Romania, Bucharest, Mântuleasa street, number 17, 2nd District.

Tax identification code: RO34554973

Email: office@oglindalawyers.ro, Fax: +4 0371 603 023 Phone: +4 0371 470 903

Website: www.oglindalawyers.ro

For the legal services purchased through the Lawyer`s website, OGLINDĂ&ASOCIAȚII – SCA (Lawyer) will appoint a lawyer which will provide the legal consultancy based on the preliminary information provided by the Client, the type of problem, the framing of the problem in one of the specializations that our lawyers hold.

  1. The „Client”

The Client can be any individual, which turned 16 years old, or any legal entity, romanian or foreign, which purchases online legal service as described by the present document, through the Lawyer`s website.

The Client is liable with regard to the information provided to the Lawyer, the corectness, legality and veracity of this information, the methond in which he obtained them, the right to transmit them to the Lawyer.

  1. The Lawyer`s fee

For the online legal consultation (audio and/or video) conducted live by electronic means of distance communication (zoom, whatsapp, phone etc.) the amount of the Lawyer’s fee is the one displayed on the registration form and is related to an interval of 1 (a ) hour (60 minutes).

For legal consultancy consisting of written answers on email, provided by the Lawyer, the amount of the Lawyer’s fee is the one displayed on the registration form.

  1. Online legal consultation conducted live by electronic means of distance communication (zoom, whatsapp, phone etc.)

The duration of an online legal consultation conducted live by electronic means of distance communication is a minimum of 1(one) hour and a maximum of 3(three) hours. The durations of the consultation will be chosen by the Client, at the time of the purchase, by ticking the corresponding box.

For complex problems, which require complex legal services that exceed 3(three) hours, the Client will address the Lawyer by email or phone in order to set up a meeting.

For the online legal consultation conducted live by electronic means of distance communication, the Client will opt for the method of carrying out the activity (audio and/or video), and will also opt for the online platform to be used (zoom, whatsapp, skype, phone etc).

The online legal consultation conducted live by electronic means of distance communication will not be recorded by the Lawyer (neither audio nor video) and the information provided by the Client is confidential.

The Client is forbidden to record (audio and/or video) the online legal consultation conducted live by electronic means of distance communication. Any recording is strictly prohibited and it will be sanctioned with the obligation of the Client to damages in favor of the Lawyer in a fixed amount of 10.000€ (euro), to which additional damages can be added for any damages caused to the Lawyer. At the same time, the Lawyer is entitled to file a criminal complaint against the Client.

  1. Legal consultation consisting of the answers provided in writing, by email, by the Lawyer, to the questions addressed by the Client

For the legal consultation consisting of the answers provided by email, the Client will address the Lawyers maximum 3(three) questions to which the Lawyers will answer in writing. The questions addressed to the Lawyer must be clear and concise and must not involve a response time longer than 2 (two) hours. The two-hour period includes: studying the presented problem, studying the attached documents, the elaboration and redaction of the written answer.

For complex issues, which require complex legal services that exceed two hours, the Client will address the Lawyer by email or phone in order to set up a meeting.

The written answer provided by the Lawyer will be organized taking into account the information and documents submitted by the Client. The Client agrees that if he submits incomplete or out of context or false documents and/or information, the written answer provided by the Lawyer could be erroneous, factually inapplicable, ineffective etc.

The written answer to the questions addressed to the Lawyer will be communicated by email to the Client within 3 (three) working days from the day that the payment is made by the Client.

  1. Ordering online legal services

In order to be able to purchase the online legal services, the Client will fill in an electronic form provided on the platform located on the OGLINDĂ&ASOCIAȚII – SCA website. This form contains fields that must be completed as follows:

In case that the Client opts for the live online legal consultation (audio and/or video), he will provide his name and surname, the address necessary for issuing the invoice, the personal identification code, the email address and phone number, the electronic means of distance communication for which he opts (zoom, whatsapp, phone etc), a short description of the legal issue, the date and time of the consultation and the duration of the consultation (not less than 1 hour and no more than 3 hours).

In case that the Client opts for the legal consultation consisting in the answers provided in writing, by email, by the Lawyer, to the questions addressed by the Client, he will provide his name and surname, the address necessary for issuing the invoice, the personal identification code, the email address and phone number, the detailed description of his legal issue and will prepare the questions the Lawyer will proceed to answer.

The Client may not submit more than 3(three) questions to which the Lawyer will answer in writing. In case the Client will ask more than 3(three) questions, the Lawyer will answer only the first 3(three) of them, in chronological order.

In order for the completed electronic form to be communicated to the Lawyer, it is necessary for the Client to accept, by checking the corresponding box, the Terms and Conditions, as well as the Privacy Policy. In the absence of the Client`s acceptance of the Terms and Conditions and the Privacy Policy, the online legal services order cannot be performed.

On this page also, you can upload the documents that you consider relevant and necessary to be studied in advance by the Lawyer, within the limit mentioned on the site. If the documents are not uploaded or there are problems in being uploaded or sent, they can be sent to office@oglindalawyers.ro.

After receiving the order of legal services, the Lawyer will communicate to the Client his agreement to accept the order and the confirmation of participation by electronic means of distance communication proposed by the Client for the time and date set or the acceptance to provide written answers to the Client`s questions.

In the email that confirms the order, the Client will receive a payment link for the ordered legal services.

In case of live online legal consultation, payment for services will be made no later than 2 hours before the time set for the online live (audio/video) legal consultation otherwise the order will not be valid and the consultation will not take place.

In the case of legal consultation consisting in the answers provided in writing, by email, by the Lawyer, to the questions addressed, the services payment will be made within 24 hours from when the Client receives the order confirmation by email.

The lawyer does not have access to the bank data (except for the bank account) of the Client and is not responsible for the security of the data necessary to make the payment.

By making the payment for the ordered legal services, the Client accepts the Legal Assistance Contract concluded with the Lawyer for the provision of the ordered legal services, being considered that this contract was concluded remotely, by electronic means.

The invoice related to the legal services that are the object of the order paid by the Client, as well as the Assistance Contract are communicated to the Client either at the time of the online consultation or at a later date but not later than 1 (one) working day from the consultation date.

  1. Order refusal

The lawyer is entitled to refuse the provision of legal services requested by the Client if his request is illegal, immoral, unserious, does not fall within the competence of the lawyer or does not fall within the specializations of OGLINDĂ & ASOCIAȚII – SCA, or may cause any damage to parties or third parties or the Client has not fully completed the Order, the order is not completely and correctly accessed or the Client did not accept the Terms and conditions presented or the Privacy policy.

The lawyer can refuse the Order if the Client notifies the Lawyer with a complex problem and a large number of documents that require an in-depth study, which cannot be answered within the term requested by the Client or within a maximum of 3 (three) hours. In this situation, the Lawyer will inform the Client, in writing, by email, about the situation. The Client will have the possibility to address the Lawyer and to request a meeting at his office in order to provide the related legal advice.

The lawyer has the right to refuse the provision of legal services requested if the Client’s requests are not complete and/or do not contain sufficient elements to outline the notified case or the questions are formulated incorrectly or unintelligibly.

In case of a refusal of the Order made by the Lawyer for any reason, the Lawyer will communicate to the Client, by email, his refusal to accept the Order of legal services. The lawyer is not obliged to justify the refusal of the Order.

In case of refusal of the Order, the Client will be refunded the amount of money paid as a fee, within 7 working days from the date on which the Lawyer’s account was credited with the amount.

The lawyer has the right to refuse the provision of legal services requested by the Client and to stop the live online legal consultation in case the legal issue is different than the one set out in the Order or the Client asks inappropriate or outside the legal sphere or the Client has inappropriate language. In this situation, the Client is not entitled to a refund of the paid fee.

  1. The legal services

The legal services are provided by lawyers that are part of OGLINDĂ&ASOCIAȚII –SCA, which are fully qualifed or trainees and who are registered in one of the Bars on the Romanian territory.

The legal services are part of areas such as: family law, civil law, commercial law, criminal law, administrative law, labour law, consumer protection, civil procedural law, criminal procedural law, etc.

According to Law no. 51/1995 for the organization and exercise of the lawyer`s profession, the legal services provided by the lawyer are limited to an obligation of diligence (obligation of best efforts) and not an obligation of result. By the diligence obligation, the Lawyer undertakes to make every effort to achieve a certain result, without undertaking to achieve the result itself.

  1. The duration of an online legal consultations

The online (audio/video) legal consulting activity lasts for 60 minutes, 120 minutes or 180 minutes, depending on the Client’s option.

On the consultation order form, the time intervals are indicated as 50 minutes, the difference up to 60 minutes being allocated for connection. If the connection time is less than 10 minutes, the remaining minutes are considered additional time for the consultation.

The online consultation begins after the documents sent by the Client have been studied, respectively, two hours before the actual start of the live communication with the Client, so that the Client will no longer be able withdraw the Order and can no longer request a refund.

  1. Order cancellation

The Lawyer can cancel an Order in the following situations:

  • The transaction was not validated by the payment processor;
  • The transaction was not accepted by the bank issuing the Client’s card;
  • The customer did not fully execute the Order, as it was not completely and correctly accessed;
  • The lawyer refused to accept the Order, according to article 8;
  • Online consulting cannot be provided for reasons beyond the control of the Lawyer, such as force majeure events, epidemics / pandemics, fires, explosions, wars, acts of terrorism, etc.

By any means of communication, the Lawyer will immediately notify the Client regarding the cancellation of the Order, and the parties will be reinstated in the situation prior to the placement of the Order, by refunding the Client the paid fee.

  1. Right of withdrawal

In the matter of service contracts, concluded at a distance, according to the legislation governing distance contracts, the right of withdrawal is not ensured after the services were provided, if the execution started with the prior express consent of the Client and after he confirmed that he had become aware that he will lose his right of withdrawal, after the Lawyer fully executed the Contract.

It is considered that the express consent of the Client was granted at the time when the Client made payment of the fee and when the Client checked the corresponding consent box (agreement) regarding the Terms and Conditions.

The Client can withdraw an order no later than 2 (two) hours before the live online consultation, in which case he will inform the lawyer in writing, by e-mail. In this situation, the Client is entitled to a refund of the paid fee within a maximum of 4 (four) working days from the date of informing the Lawyer regarding the withdrawal of the Order.

The Client may withdraw the Online Order consisting of the answers provided in writing, by email, by the Lawyer, at the latest 24 (twenty-four) hours after the date of payment, in which case, he will inform the Lawyer in writing, by email. In this situation, the Client is entitled to a refund of the paid fee within a maximum of 4 (four) working days from the date of informing the Lawyer regarding the withdrawal of the Order.

In case of non-compliance with the exercising the right to withdraw the Order conditions, the Customer is not entitled to a refund of the paid fee.

In case of withdrawal, in compliance with the conditions for exercising the withdrawal right, the Legal Assistance Agreement concluded at a distance between the Parties will terminate.

  1. The provision of the ordered legal services

13.1 The provision of legal services of online consulting carried out live by electronic means of distance communication (zoom, whatsapp, skype, phone, etc.)

The Client will benefit from then online legal consultation, for the entire period of time for which he paid the fee.

During the legal consultation, the Lawyer will be available to the Client and will provide legal information, as follows:

  • the lawyers will answer the questions addressed by the Client through the Order form and those addressed during the online consultation
  • the lawyers will issue legal opinions in connection with the problem communicated by the Client
  • the lawyers will make recommendations
  • the lawyers will provide solutions to the reported problems.

The Lawyer reserves the right not to answer the requests that are not complete and/or do not contain sufficient elements to outline the notified case or the questions formulated incorrectly or unintelligibly.

If for technical reasons the Consultation cannot be held at the set time or if an Online Consultation is interrupted, for technical reasons independent of the will of the parties and the communication cannot be resumed within 10 minutes, the Client has the right to reschedule the online consultation, under the same conditions. , for the remaining time that was not consumed, with the same lawyer, within 5 working days. In these conditions, the rescheduling will not be done on the Lawyer’s website, but by telephone and it will not be necessary to pay a new fee.

If the Lawyer delays the initiation of the online consultation, with a maximum of 10 minutes, the consultation is automatically extended by the minutes corresponding to the delay. If 10 minutes are exceeded, the online consultancy is rescheduled with the Client’s consent or the paid fee is refunded at the Client`s request.

Also, the Lawyer reserves the right not to answer the new problems notified during the Online Consultancy, which requires an in-depth study and which cannot be answered within the term requested by the Client. In all these situations, if it is not answered, the lawyer can, but without the obligation, to answer later by e-mail, which will complete the information not transmitted during the consultancy, but which were part of the consultancy.

If an online consultation lasts less than the duration for which the Client has paid and it ends with the Client’s consent, no amount of the paid fee will be refunded as representing the value of the consultation time that was not provided. The fee is not divisible.

The time of the paid consultation cannot be exceeded by more than 10 (ten) minutes.

The lawyer reserves the right to terminate the consultation in the situation where the online consultation does not take place in a civilized environment, the Client shows a behavior contrary to principles of morality, improper communication, which brings insults to the lawyer. In such case the Client is not entitled to request the refund of the paid fee.

The answers offered by the lawyers will be formulated in such a way that the Client understands the problem from a legal point of view, as well as the recommendations of the Lawyer. The lawyer can make references to normative and jurisprudential acts, always intelligible, being careful to suggest practical solutions and concrete strategies to be adopted to for solving the Client’s legal problem.

The materials sent, as well as any sensitive data transmitted through the Oglindă & Partners website, are confidential and regulated by professional secrecy and will be treated in accordance with the legislation related to confidentiality and professional secrecy.

13.2 The provision of online legal consultation services consisting of written answers provided by the Lawyer, by email, to the questions addressed by the Client

Within a maximum 3 (three) working days from when the payment was successfully made, the Lawyer will submit to the Client his written opinion consisting in the answer to the 3 questions addressed by the Client.

The Client agrees that in order to answer his questions in writing, the Lawyer may not allocate more than 3 hours, which include understanding the questions addressed, studying the problem described and the materials sent by the Client, writing the written answer and communicating it to the Client.

The answers offered by the lawyers will be formulated in such a way that the Client understands the problem from a legal point of view, as well as the recommendations of the Lawyer. The lawyer can make references to normative and jurisprudential acts, always intelligible, being careful to suggest practical solutions and concrete strategies to be adopted to for solving the Client’s legal problem.

The materials sent, as well as any sensitive data transmitted through the Oglindă & Partners website, are confidential and regulated by professional secrecy and will be treated in accordance with the legislation related to confidentiality and professional secrecy.

  1. Refund of the fee

The fee refunding will take place in the following situations:

  1. The Client has withdrawn his Order in accordance with Article 12;
  2. The legal consultation could not be provided for technical reasons and the parties did not set a new schedule;
  3. The legal consultation was not provided by the Lawyer through his own fault and the parties did not agree within a maximum of 2 (two) days to postpone the online consultation for a later date;
  4. The Client addresses the Lawyer with a complex problem and a large number of documents that require an in-depth study, which cannot be answered within the term requested by the Client
  1. The Legal assistance contract

By accepting the terms and conditions mentioned above, the Client accepts the offer of online legal consulting services as described in this material, and agrees to the conclusion of the Legal assistance contract conducted remotely.

The object of the legal assistance contract is the provision of online legal consultation services in one of the two available variants, as it was requested by the Client through the Order form.

The legal assistance contract is concluded in accordance with the legal provisions and the Statute of the profession of lawyer, constitutes an enforceable title with regard to the amounts owed by the Client as fee and related expenses.

The legal assistance contract may not be disclosed with third parties, excepting the case when all Parties of the Legal assistance contract consent expressly.

The Client certifies the legality, accuracy, correctness and sincerity of all information provided to the Lawyer. The Client is fully responsible for any consequences caused by false, incorrect, inaccurate, insincere, incomplete or unreal information.

The provisions of Law no. 51/1995 on the exercise of the lawyer`s profession, republished, with subsequent amendments and the provisions of the Statute of the profession of lawyer, shall apply to the legal assistance contract. Termination of the Legal assistance contract, for whatever reason, shall not affect the rights acquired by either Party until the date of termination.

All disputes regarding the conclusion, modification, termination and interpretation of the Legal assistance contract are subject to the rules provided by law and the Statute of the profession of lawyer.

We reserve the right to make changes to the Terms and Conditions content without prior notice to users of the website. In case of modification, between the Parties, the existing version at the time when the Order of legal services was made by the Client will prevail.

Thank you for your interest in our services!